Delivery, payment and returns
Last updated January 2026 · Applies to every order delivered inside Ghana.
Cash on delivery — how it works
You pay nothing when you order online. We call the number you gave us to confirm the order and the address. The rider brings the parcel, you open it and check it, and only then do you pay in cash or by mobile money. Until you have seen what you bought, none of your money has left your pocket.
Delivery times
- Greater Accra — orders confirmed before 2pm arrive the same day, everything else the next day.
- Kumasi, Takoradi, Tamale, Cape Coast, Sunyani, Ho — 2–3 working days.
- Other regional capitals — 3–5 working days.
- Remote and rural areas — 5–10 working days.
These are working days, so Sundays and public holidays do not count. If heavy rain or a holiday will push your dispatch date back, we message you before it happens.
Delivery fee
A flat GH₵25 anywhere in Ghana. Orders over GH₵300 are delivered free — taken off automatically at checkout, with no code to enter.
Ways to pay
- Cash on delivery — pay the rider. Please have the exact amount ready if you can.
- Mobile money on delivery — MTN MoMo, Vodafone Cash or AirtelTigo Money, paid to the rider.
- Prepayment by mobile money — only if you ask for it and we have verified your number by phone.
We will never ask for your MoMo PIN, your card number or a code sent to you by text.
7-day returns
You have 7 days from the day your parcel arrives. The item has to be unused, in its original packaging, with every accessory and part included.
- Message or call us on WhatsApp with your order number and a photo of the item.
- We arrange a free collection within 2 working days.
- Once it reaches us and checks out, we refund by MoMo or bank transfer within 5 working days.
If something arrives damaged, is the wrong item, or simply is not what the page described, tell us within 48 hours — we collect it free and send a replacement, with no argument.
What cannot be returned
- Wigs and hair pieces that have been worn, cut, coloured or washed.
- Underwear and swimwear, for hygiene reasons.
- Anything damaged after delivery by misuse or an accident.
The confirmation call
We ring before every order is dispatched. It stops someone using your name to place an order, and it stops us sending out a parcel nobody is waiting for. If we cannot reach you after three attempts the order is cancelled, and it costs you nothing.
Need help?
Message or call us on WhatsApp, Monday to Saturday 8:00–19:00. Have your order number ready and we will sort it out quickly.